Contact your mobile operator and get confirmed that the ‘Data Transfer’ and ‘BlackBerry’ options are provisioned for your SIM card.
If these steps don't help, then wiping the handheld will probably do. Click on the ‘Options’ icon and go to ‘Security Options’ and select ‘General Settings’. Click the trackwheel to obtain a popup menu. Select the option ‘Wipe Handheld’ and follow the steps. Be aware that this will erase all the data on the device!
If the ‘Enterprise Activation’ icon hasn’t appeared on the home screen, then contact your network provider and ask if the ‘Data Transfer’ and the ‘BlackBerry’ options are provisioned for your SIM card and that your SIM card is provisioned for BES.
Renew encryption key
Activating without Wipe
Colibri Premium does not synchronize emails that are sent from your PC.
Colibri Premium works with Microsoft Exchange version 2000, 2003 and 2007.
Nothing. The only prerequisite is that Outlook Web Access is enabled on the Exchange server.
Outlook Web Access is a feature on the Exchange server that allows users to access their mailbox via an Internet browser. All versions of Microsoft Exchange come with this feature.
If you use a proxy account, you don't need to setup the individual user accounts. The proxy account will act as a 'master' account on the Exchange server. Download the proxy account setup manual for more information.
Colibri Premium supports BlackBerry handhelds with software version 4.0 or higher and all BlackBerry Connect™ devices with handheld software 4.0 or higher.
You need a BlackBerry Enterprise data subscription. The BlackBerry Internet Service subscription will not work with Colibri.
Lotus Domino and Novell GroupWise are currently not supported as hosted solution, but we offer a variety of services for an in-house BlackBerry Enterprise Server™ like Installation Services, BES Support and Training.
Only authorized Colibri Mobile personnel can access the servers in the hosting center.
Yes, we have Non-Disclosure Agreements available.
Colibri Mobile synchronizes every email that arrives in your Exchange inbox. If you have a spam filter on the Exchange server then spam messages will not be sent to your BlackBerry handheld.
Yes. With the Desktop Manager software installed on your PC, you can synchronize tasks and memos between your BlackBerry handheld and a PC using a USB cable. Download the instructions for installing the Desktop Manager and how to sync tasks & memos.
Yes. In order to forward messages from your BlackBerry handheld, we need to save the data temporarily in our environment.
Monday Till Friday 09:00 - 18:00 CET. There is no direct support after business hours, but the performance of the service is monitored 24/7.
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